Exchange Policy

At Mosata, We Are Committed to Ensuring You Love Your Purchase

Please review our exchange policy below:

1. Exchanges Only

No returns or refunds are allowed. All sales are final. Customers may exchange items for a different size or style.

2. Eligibility for Exchange

• Items must be in their original condition: unworn, unwashed, and with all tags attached.
• Exchanges must be requested within 2 days of receiving your order.

3. How to Initiate an Exchange

To request an exchange, please contact our customer service team at connect@mosata.in or call us at +91 93810 40602.

Provide your order number and details about the item you wish to exchange.

4. Return Shipping

Customers are responsible for the shipping costs associated with returning items for exchange. We recommend using a trackable shipping method to ensure the safe return of your item.

5. Processing Exchanges

Once we receive your returned item, we will process your exchange within 7-10 business days. You will receive an email notification once your exchange is approved and your new item is shipped.

6. Exclusions

Gift cards and sale items are not eligible for exchange.

7. Contact Us

For any questions or assistance, please reach out to our customer service at connect@mosata.in or call us at +91 93810 40602.

Thank you for choosing Mosata! We appreciate your understanding and support.